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Pre-requisites for consideration of candidature:
- MBA/MHA from a reputed college/institution
- Min. 8+ years of work experience in managing operations for multiple centers is preferred
- Should have handled a large team & be proficient in training
Key Job Responsibilities:
- Perfect Launch: Ensure operational readiness of new centres as per our SOPs
- Revenue Management: Drive revenue across centres through conversion of IVF Packages, diagnostic, OPD procedures, pharmacy, etc. Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage.
- Cost and Inventory Management: Conduct stock audits, manage COGS and ensure costs are within operational budget.
- People Management: Manage employee motivation, engagement, and retention across centres. Support in resolving employee grievances and escalate risks to senior management.
- Service Excellence: Ensure high PSAT and process time adherence. Ensure that patient complaints are addressed on time. Help the team in brainstorming solutions and track execution of the same. Train staff as and when required.
- Medical Record Management: Ensure that all medical records are recorded, stored and shared accurately and safely.
- Facility Management: Ensure hygiene and upkeep of all centres as per defined KPI / standards. Make sure that all assets are utilized efficiently, proactively address any equipment break downs
- Statutory Compliances: Ensure necessary statutory compliances and renewals in a timely manner. Escalate risks to management, if any.
- Reporting: Prepare and share periodic reports with senior management. Drive new initiatives in areas such as patient satisfaction, service excellence, cost optimization etc.