Manager, L&D ( Non- Clinical)

Pre-requisites for consideration of candidature:
• MBA / PGDM
• Minimum 5-8 years of experience in managing training in a multi-centre set-up (healthcare or retail industries)
• Excellent interpersonal, communication and stakeholder management skills
• Candidate should be open for extensive travel
• Experience in team management

Key Job Responsibilities:
• Identify training needs through multiple channels, such as performance review, patient satisfaction score, organization context etc
• Design and create engaging training content based on requirements, either in house or though training partners
• Manage all types of training for different talent cohorts:
• Mandatory training (BLS, POSH)
• Service Excellence Training
• Induction
• Functional Training (e.g., Sales conversion, IT)
• Deliver training programs to employees across all levels of the organization
• Audit/Measure training effectiveness of all programs and take steps to enhance ROI
• Maintain records of all trainings conducted, including attendance, feedback, etc
• Update training content based on employee feedback and latest industry trends
• Identify internal trainers and conduct TTTs for them
• Publish monthly MIS /dashboard on key metrics